Why Does a Company Need a Manual?

  • Reduce training costs
  • Capture knowledge
  • Agree on a proper and consistent methods
  • Reduce errors
  • Provides a form of staff backup
  • Want to sell their business

Why Companies Have no Manual?

  • Too busy working "in" the business
  • Don’t know how to get started
  • Not good analysts
  • Not good writers
  • Don’t make the time though they want to
  • Think "Why should I? It will change anyway"
  • Processes are simple enough

What Needs to be Documented?

  • Key tasks
  • Complex or difficult to remember tasks
  • Tasks prone to errors
  • Tasks that must be done consistently
  • Tasks performed by staff that frequently turnover

Important Features in all Manuals

  • Easy-to-read
  • Consistent format/page layout
  • Clear & concise language
  • Consistent writing style
  • Easy to draft and revise
  • Defined process for updates & distribution
  • Computer files easy to identify content, stage and revision date
  • Standard file storage location



A note from the president of Unique Business Solutions - Gail L. Trugman-Nikol

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