Knockout Pest Control, Inc has been in business since 1975. We have grown from a small company where my typical day consisted of servicing my clients in the morning, prospecting for clients in the afternoon and returning to the office in the evening to do my billing and bookkeeping to the leading regional pest control management company.

During the following years my company grew, adding employees, both in the field and the office. Policies and procedures evolved out of necessity.

Over ten years ago, I joined Vistage. My tenure in Vistage helped my company grow even faster. I needed to work on my business instead of in my business. I met many business consultants and advisors at my monthly meetings. It is at one of these meetings that we met. I am glad we did.

Our growth necessitated the hiring of more customer service staff. The time and resources to train these employees was expensive and time consuming.

Since you and the staff of Unique Business Solutions help us created our new training "Bible", our integration and training of new staff was cut to a fraction. Our other staff members spent less time training and more time helping our clients. Our new staff now has a greater sense of self confidence in learning their new duties and becoming contributors to our success much faster.

I have been a member of Vistage for a number of years and as such have been introduced to many consultants offering numerous business services ranging from accounting and law to protection services.

When you first introduced the concept of Unique Business Solutions documenting our company's procedures the concept was intriguing. I will say that I was somewhat skeptical about how thoroughly this could be done.

Opinion Access Corp. is a market research data collection company and because it employs 40 full-time and up to 500 part-time employees, it has many policies and procedures necessary to govern the challenges faced by a relatively large hourly work staff.

From the beginning, your approach to undertaking the challenge of documenting our human resources/office manager operations was nothing short of brilliant. You and your staff patiently sat with our personnel, observing how they "really" did things and then, working with them, helped them to write how they accomplished each task—augmenting each step of the way with pictures and screen captures that have literally created a "how to manual for dummies!"

I want to thank you and your staff for introducing this concept of documentation to our company and affording us a level of protection that a company our size can seldom afford to enjoy.

We look forward to doing additional projects with you.

This letter is to recommend the services of Gail Trugman-Nikol and Unique Business Solutions for providing critical process documentation to assure the continuity of your business.

Sunrise Medical Laboratories has over 350 employees and is the largest regional medical laboratory company in New York providing services to over 1.4 million patients per year.

Unique Business Solutions' documentation of our company's operations/procedures provides management with the assurance of continued operations even in the face of the loss of a key person.

Many companies, from the biggest to the smallest, face an unseen danger by not properly documenting key business processes in advance of an unexpected event. Lose one person whose job is unique, having no one cross trained for that job and you will immediately see the value of Unique Business Solutions.

Unique Business Solutions helps companies, big or small, to protect and preserve its most valuable asset – "the knowledge of its employees".

This letter is to recommend Gail Nikol and Unique Business Services. Our company wanted to document our customer service and credit checking processes in a thorough and detailed way. We wanted someone to take the initiative to be both fully responsible for the documentation project and to suggest better business practices that could be implemented after examining our current procedures.

Gail did a wonderful job. She was always punctual, comprehensive and enthusiastic. She worked well with our staff and our managers. She was cognizant of the budget we set and would always update us on our progress within those parameters. She presented us with a 234 page binder (and multiple CD's) that was clear and useful from day one. Her work will not only provide us with backup documentation, but will provide us with excellent training materials and assistance for an upcoming computer implementation. Her work will save our new programmers dozens of hours in learning our specific procedures.

Our company is a third generation business operating for nearly seventy years. We import and manufacture products to be sold nationwide and we deal with a wide variety of professionals. Gail's work is of the highest quality. We were sufficiently impressed to immediately re-engage her for additional work with our human resources and service departments. I would recommend her services without qualification.

Please feel free to contact if I can provide additional information.

Did you ever find yourself in a situation where you were lacking something but didn't realize it was lacking until had it? That feeling that just kind of said "how did I get along all that time without it"? Well, that is the case with our new procedure manuals that were produced by Gail Nikol and Unique Business Solutions.

First of all, let me make it clear that I am not a person who generally enjoys working with consultants (I spend my time trying to figure out their ulterior motive). Gail is far from your ordinary consultant. Gail Nikol was hired on and immediately became part of our company. Everyone at Wolf-Gordon who has had the opportunity to work with Gail has been amazed both at her wonderful manner and extraordinary competence. Comments about "how amazing" Gail is and "how incredible it is that she gets what I do after sitting with me for just an hour" are frequently heard. Her skills in dealing with my staff (let's fact it, people could potentially feel threatened having their jobs clearly procedurized) are unparalleled. She has become both a mentor and friend to everyone that she has worked with. That being said, the real test is the end product.

We began working with Gail Nikol on a small procedure manual. Although doing procedure manuals was part of our company goals (we had tried on our own, failed, and then just forgot about them) we were not positive that we wanted to devote our time end effort to coming up with manuals company wide. One look at the finished manual convinced us. We could not afford NOT to proceed. Gail presented Wolf-Gordon with a tool to cut our training time and effort in half. The detail that was provided, complete with screen shots and quick tips, was far beyond our greatest expectations and far beyond what we, as a group of managers, couple hope to accomplish on our own. There was no longer any doubt that we would be implementing these manuals companywide and Gail has been here ever since.

I'm sure that anyone that is reading this letter is aware that I was asked to write a reference for Gail Nikol and UBS however the sentiment that is expressed is all that of Steve Goldfeder and Wolf-Gordon. We look forward to continuing our work with Unique Business Solutions and we are sure that given the opportunity she will leave your company feeling as positive and well protected as ours now does.

This letter is to commend Gail Nikoi and Unlque Business Services for the excellent job she did in helping us document our month end billing process procedure.

Gail took the time to visit with our office manager and document our month end billing procedure with much detail. She was in constant contact with our company through phone calls, emails and visits until the manual was complete. We had another employee follow the manual to complete the month end process and it was executed seamlessly. She detailed and explained every step of the process fluently.

Our company is a full-service accounting and business advisory firm that provides clients with the insight and tools needed to continually manage and grow their business. I feel confident that the product Gail produced for us will be a valuable asset to us in the future as our company continues to grow, and a valuable service to many of our small business clients who realize the value of preserving their company's business knowledge.

Our experience with Gail was a positive one and would recommend her expertise to anyone who wants to document and streamline office procedures to help coordinate and organize their world.

I write this letter as a commendation for the work you have performed for Arkwin Industries, Inc. and a recommendation to prospective clients.

Quite simply, Unique Business Solutions (UBS) plays as it advertises. UBS does what it says it will do in the time allotted to do it.

You, personally, are to be commended as a true "shirtsleeve" consultant who gets down to basics with incumbent personnel and unobtrusively nails down every working detail. You are one of the elite consulting firms that delivers the end product exactly as promised in an immediately useable format.

Please, feel free to invite prospective clients to call me to confirm that your company literature is precisely what you provide.

Thank you for your service and support to Arkwin and we are the better for your service.