Documentation is necessary – CEOs agree!

We've all seen the statistics and the articles regarding retirement. In 2006 the oldest of 77 million baby boomers turned 60. In 2010, 40% of the most experienced portion of our workforce will be eligible for retirement. In less than three years, approximately 31 million baby boomers can walk out of their company's doors along with a huge body of accrued knowledge, including procedural and historical information, as well as contacts built over the years and insights born of experience.

The business impact of this knowledge drain is one of the greatest threats to the stability and continuity of business in the near future. Similar instability has affected companies on a smaller scale when key employees have left on long-term disability, unforeseen accidents, and maternity leave or for employment elsewhere.

While it is important to understand that management leaving your company will have a major impact, nobody seems to have taken notice of the staff members who are also part of the statistics. There are critical tasks in the daily operations of the company performed by these staff members.

When a group of CEOs were asked if their company has an operations manual it was incredible to see only 20% of the hands raised. They were asked why they did not have documentation that could save their operational efficiency when staff leaves. They were asked if they believed that documentation could bring economic value to their company and avoid most frustration and stress for both management and staff.

Our Business Partner CEOs have recognized the importance of documentation. I invite you to see why our Business Partners have joined the CEOs who now have operational documentation and the economic value it has brought these companies.

Thank you for visiting our website. I hope we can help you in the near future.

Cordially,