Unique Business Solutions

Our Process

Our Business Partners have quickly discovered that our unique process is comprehensive and yet non-invasive to the staff. The process includes:

Create (if needed) an Organization Chart, Job Descriptions and Workflow Process Analysis
Assess the tasks at risk
Identify the knowledge at risk
Review the procedures for accuracy and duplication
Gather the information, files and knowledge to be documented
Draft and Review the documents for/with management
Finalize the documentation
Deliver the product

Why Does The Staff Cooperate?

"The successes of most jobs are in the minds of the employee performing the job". This is a true statement for approximately 80% of the companies we have talked with.

"Everyone at Wolf-Gordon who has had the opportunity to work with Gail has been amazed both at her wonderful manner and extraordinary competence. Comments about "how amazing" Gail is and "how incredible it is that she gets what I do after sitting with me for just an hour" are frequently heard. Her skills in dealing with my staff (let’s face it, people could potentially feel threatened having their jobs clearly procedurized) are unparalleled. She has become both a mentor and friend to everyone that she has worked with..."

Steve Goldfeder, Dir. Of Operations - Wolf Gordon.

"Through extensive interviews with employees, you learned how they functioned in their roles, and then wrote it all down. Within two weeks of arriving here, the depth of your knowledge was so complete that I felt sure you could step into any job and perform it successfully, including mine! Each employee you worked with looked forward to your visits and enjoyed the process of sharing his or her knowledge. At the end, we had an Operation Manual that included detailed instructions and screen shots from our web site and accounting systems, and it’s been a very helpful and well-used document."

Sharon Newman, CEO, Action Envelope.

"... She created a manual that I could utilize right away, and presented the information in a clear, concise, and thorough manner. The feedback from the employees who met with her was even more complimentary. In a situation where employees could feel threatened, "defending their knowledge and skill set", they instead feel comfortable to share with Gail. It was an atmosphere of a shared project, and in the end my employees felt relieved that there was a resource for people to utilize if for some reason they were not at work..."

Anne Shybunko - Moore, President - GSE Dynamics, Inc..

"Since you and the staff of Unique Business Solutions helped us create our new training "Bible", our integration and training of new staff was cut to a fraction. Our other staff members spent less time training and more time helping out clients. Our new staff now has a greater sense of self confidence in learning..."
Arthur M. Katz
President
Knockout Pest Control, Inc.

"When you first introduced the concept of Unique Business Solutions documenting our company's procedures, the concept was intriguing. I will say that I was somewhat skeptical about how thoroughly this could be done...From the beginning, your approach to undertaking the challenge of documenting our HR/Office Manager operations was nothing short of brilliant. You and your staff patiently sat with our personnel, observing how they "really" did things and then, working with them..."
Jim Hoffman
President
Opinion Access Corp.

"Although doing procedure manuals was part of our company goals (we had tried on our own, failed, and then just forgot about them) we were not positive that we wanted to devote our time and effort to coming up with manuals company wide. One look at the finished manual convinced us. We could not afford NOT to proceed."
Steve Goldfeder
Dir. of Operations
Wolf-Gordon

"many companies, from the biggest to the smallest, face an unseen danger by not properly documenting key business processes in advance of an unexpected event. Lose one person whose job is unique, having no one cross trained for that job and you will immediately see the value of Unique Business Solutions. Unique Business Solutions helps companies, big or small, to protect and preserve its most valuable asset - "the knowledge of its employees".
Larry Siedlick
Chief Executive Officer
Sunrise Medical Labs

"We got a quick return on our investment from Unique Business Solutions. Our administrative assistant took a family medical leave less than 1 month after her job was documented by Gail and her team. Unique's documentation allowed us to seamlessly continue operations until her return. Thanks Gail.."
Larry Siedlick
Chief Executive Officer
Sunrise Medical Labs

Unique Business Solutions

P.O. Box 7777
Hicksville, NY 11802-7777
(P) (516) 935-5641
(F) (516) 935-4101