We've all seen the statistics and the articles regarding retirement. In 2006 the oldest of 77 million baby boomers turned 60. In 2010, 40% of the most experienced portion of our workforce will be eligible for retirement. In less than three years, approximately 31 million baby boomers can walk out of their company's doors along with a huge body of accrued knowledge, including procedural and historical information, as well as contacts built over the years and insights born of experience.
The Business Impact of this Knowledge Drain is one of the greatest threats to the stability and continuity of business in the near future. Similar Instability has affected companies on a smaller scale when Key Employees have left on Long-Term Disability, Unforeseen Accidents and Maternity Leave or for Employment Elsewhere.
While it is important to understand that management leaving your company will have a major impact, nobody seems to have taken notice of the staff members who are also part of the statistics. There are Critical Tasks in the Daily Operations of the company performed by these staff members.
When a Group of CEOs were asked if their company has an operations manual it was incredible to see only 20% of the hands raised. They were asked why they did not have documentation that could save their operational efficiency when staff leaves. They were asked if they believed that documentation could bring economic value to their company and avoid most frustration and stress for both management and staff.
Our Business Partner CEOs have recognized the importance of documentation. I invite you to see why our Business Partners have joined the CEOs who now have operational documentation and the economic value it has brought these companies.
Thank you for your valuable time. I hope we can help you in the near future.
Cordially,
Gail L. Trugman – Nikol
President
"Since you and the staff of Unique Business Solutions helped us create our new training "Bible", our integration and training of new staff was cut to a fraction. Our other staff members spent less time training and more time helping out clients. Our new staff now has a greater sense of self confidence in learning..."
Arthur M. Katz
President
Knockout Pest Control, Inc.
"When you first introduced the concept of Unique Business Solutions documenting our company's procedures, the concept was intriguing. I will say that I was somewhat skeptical about how thoroughly this could be done...From the beginning, your approach to undertaking the challenge of documenting our HR/Office Manager operations was nothing short of brilliant. You and your staff patiently sat with our personnel, observing how they "really" did things and then, working with them..."
Jim Hoffman
President
Opinion Access Corp.
"Although doing procedure manuals was part of our company goals (we had tried on our own, failed, and then just forgot about them) we were not positive that we wanted to devote our time and effort to coming up with manuals company wide. One look at the finished manual convinced us. We could not afford NOT to proceed."
Steve Goldfeder
Dir. of Operations
Wolf-Gordon
"many companies, from the biggest to the smallest, face an unseen danger by not properly documenting key business processes in advance of an unexpected event. Lose one person whose job is unique, having no one cross trained for that job and you will immediately see the value of Unique Business Solutions.
Unique Business Solutions helps companies, big or small, to protect and preserve its most valuable asset - "the knowledge of its employees".
Larry Siedlick
Chief Executive Officer
Sunrise Medical Labs
"We got a quick return on our investment from Unique Business Solutions. Our administrative assistant took a family medical leave less than 1 month after her job was documented by Gail and her team. Unique's documentation allowed us to seamlessly continue operations until her return. Thanks Gail.."
Larry Siedlick
Chief Executive Officer
Sunrise Medical Labs
P.O. Box 7777
Hicksville, NY 11802-7777
(P) (516) 935-5641
(F) (516) 935-4101