This letter is to recommend Gail Nikol and Unique Business Services. Our company wanted to document our customer service and credit checking processes in a thorough and detailed way. We wanted someone to take the initiative to be both fully responsible for the documentation project and to suggest better business practices that could be implemented after examining our current procedures.
Gail did a wonderful job. She was always punctual, comprehensive and enthusiastic. She worked well with our staff and our managers. She was cognizant of the budget we set and would always update us on our progress within those parameters. She presented us with a 234 page binder (and multiple CD's) that was clear and useful from day one. Her work will not only provide us with backup documentation, but will provide us with excellent training materials and assistance for an upcoming computer implementation. Her work will save our new programmers dozens of hours in learning our specific procedures.
Our company is a third generation business operating for nearly seventy years. We import and manufacture products to be sold nationwide and we deal with a wide variety of professionals. Gail's work is of the highest quality. We were sufficiently impressed to immediately re-engage her for additional work with our human resources and service departments. I would recommend her services without qualification.
Please feel free to contact if I can provide additional information.