Unique Business Solutions

About Us

Unique Business Solutions offers customized solutions to assure continuity, stability, operational efficiency and economic value to our Business Partners. As Knowledge Preservation Specialists, we help you develop a Knowledge Transfer Program by assessing the knowledge at risk should you suffer the loss of (1) one or more key players in your organization. We offer a level of protection that most small and medium sized companies rarely enjoy and large companies seldom have.

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Service Added Value

"The successes of most jobs are in the minds of the employee performing the job". This is a true statement for approximately 80% of the companies we have talked with.

Unique Business Solutions documents operational procedures, task by task in a comprehensive, easy to read format. If our clients do not have Organization Charts, Job Descriptions and a Workflow Process Analysis, our first steps are to work with the client to create them. These documents are important to all companies, regardless of size. After our analysis we begin the interview, gather and collection of information to start drafting the documentation.

The documentation detail includes forms, screen shots, quick tips and the tribal knowledge of the company. The end result is a "tool" that can be used to ensure that your current employees are working in the proper way and be used to cut training time and effort in half.

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Return On Investment

"One of my key employees was retiring. I was able to hire a new employee and have her operational within 2 weeks. The return on the investment is clear as the training phase is decreased, and the productivity phase is almost immediate. The need for operational documentation has proven to be critical in my company."

Anne Shybunko - Moore, President - GSE Dynamics, Inc.

The above results are common achievements for our Business Partners. Key employees leave for many reasons leaving large knowledge gaps. Without a way to Transfer Knowledge and the procedures for specific tasks, the reduction of operational efficiency and increased stress could be significant.

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Our Process

Our Business Partners have quickly discovered that our unique process is comprehensive and yet non-invasive to the staff. The process includes:

Create (if needed) an Organization Chart, Job Descriptions and Workflow Process Analysis
Assess the tasks at risk
Identify the knowledge at risk
Review the procedures for accuracy and duplication
Gather the information, files and knowledge to be documented
Draft and Review the documents for/with management
Finalize the documentation
Deliver the product

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Why Does The Staff Cooperate?

"The successes of most jobs are in the minds of the employee performing the job". This is a true statement for approximately 80% of the companies we have talked with.

"Everyone at Wolf-Gordon who has had the opportunity to work with Gail has been amazed both at her wonderful manner and extraordinary competence. Comments about "how amazing" Gail is and "how incredible it is that she gets what I do after sitting with me for just an hour" are frequently heard. Her skills in dealing with my staff (let’s face it, people could potentially feel threatened having their jobs clearly procedurized) are unparalleled. She has become both a mentor and friend to everyone that she has worked with..."

Steve Goldfeder, Dir. Of Operations - Wolf Gordon.

"Through extensive interviews with employees, you learned how they functioned in their roles, and then wrote it all down. Within two weeks of arriving here, the depth of your knowledge was so complete that I felt sure you could step into any job and perform it successfully, including mine! Each employee you worked with looked forward to your visits and enjoyed the process of sharing his or her knowledge. At the end, we had an Operation Manual that included detailed instructions and screen shots from our web site and accounting systems, and it’s been a very helpful and well-used document."

Sharon Newman, CEO, Action Envelope.

"... She created a manual that I could utilize right away, and presented the information in a clear, concise, and thorough manner. The feedback from the employees who met with her was even more complimentary. In a situation where employees could feel threatened, "defending their knowledge and skill set", they instead feel comfortable to share with Gail. It was an atmosphere of a shared project, and in the end my employees felt relieved that there was a resource for people to utilize if for some reason they were not at work..."

Anne Shybunko - Moore, President - GSE Dynamics, Inc..

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Why Document?

"Since you and the staff of Unique Business Solutions helped us create our new training "Bible", our integration and training of new staff was cut to a fraction. Our other staff members spent less time training and more time helping out clients. Our new staff now has a greater sense of self confidence in learning..."
Arthur M. Katz
President
Knockout Pest Control, Inc.

"When you first introduced the concept of Unique Business Solutions documenting our company's procedures, the concept was intriguing. I will say that I was somewhat skeptical about how thoroughly this could be done...From the beginning, your approach to undertaking the challenge of documenting our HR/Office Manager operations was nothing short of brilliant. You and your staff patiently sat with our personnel, observing how they "really" did things and then, working with them..."
Jim Hoffman
President
Opinion Access Corp.

"Although doing procedure manuals was part of our company goals (we had tried on our own, failed, and then just forgot about them) we were not positive that we wanted to devote our time and effort to coming up with manuals company wide. One look at the finished manual convinced us. We could not afford NOT to proceed."
Steve Goldfeder
Dir. of Operations
Wolf-Gordon

"many companies, from the biggest to the smallest, face an unseen danger by not properly documenting key business processes in advance of an unexpected event. Lose one person whose job is unique, having no one cross trained for that job and you will immediately see the value of Unique Business Solutions. Unique Business Solutions helps companies, big or small, to protect and preserve its most valuable asset - "the knowledge of its employees".
Larry Siedlick
Chief Executive Officer
Sunrise Medical Labs

"We got a quick return on our investment from Unique Business Solutions. Our administrative assistant took a family medical leave less than 1 month after her job was documented by Gail and her team. Unique's documentation allowed us to seamlessly continue operations until her return. Thanks Gail.."
Larry Siedlick
Chief Executive Officer
Sunrise Medical Labs

Unique Business Solutions

P.O. Box 7777
Hicksville, NY 11802-7777
(P) (516) 935-5641
(F) (516) 935-4101